- Adaptability
- adapts to changes in the work environment
- manages competing demands
- accepts criticism and feedback
- changes approach or method to best fit the situation
- Business Ethics and Compliance
- upholds organizational values
- performs duties in an ethical manner
- understands and respects patients’ and customers’ rights
- adheres to rules, regulations and policies
- operates within scope of position
- Customer Service
- displays courtesy and sensitivity
- manages difficult or emotional customer situations
- meets commitments
- responds promptly to customer needs
- solicits customer feedback to improve service
- Dependability
- responds to requests for service and assistance
- follows instructions, responds to management direction
- takes responsibility for own actions
- commits to doing the best job possible
- keeps commitments
- meets attendance and punctuality guidelines
- Safety and Security
- observes safety and security procedures
- determines appropriate action beyond guidelines
- uses equipment and materials properly
- reports potential unsafe conditions
- Communications
- expresses ideas and thoughts verbally
- expresses ideas and thoughts in written form
- exhibits good listening and comprehension
- keeps others adequately informed
- selects and uses appropriate communication methods
- Cooperation
- establishes and maintains effective relations
- exhibits tact and consideration
- displays positive outlook and pleasant manner
- offers assistance and support to co-workers
- works cooperatively in group situations
- works actively to resolve conflicts
- Initiative
- volunteers readily
- undertakes self-development activities
- seeks increased responsibilities
- takes independent actions and calculated risks
- looks for and takes advantage of opportunities
- asks for help when needed
- Job Knowledge
- competent in required job skills and knowledge
- exhibits ability to learn and apply new skills
- keeps abreast of current developments
- requires minimal supervision
- displays understanding of how job relates to others
- uses resources effectively
- Judgment
- displays willingness to make decisions
- exhibits sound and accurate judgment
- supports and explains reasoning for decisions
- includes appropriate people in decision making process
- makes timely decisions
- Planning and Organization
- prioritizes and plans work activities
- uses time efficiently
- plans for additional resources
- integrates changes smoothly
- sets goals and objectives
- Problem Solving
- identifies problems in a timely manner
- gathers and analyzes information skillfully
- develops alternative solutions
- resolves problems in early stages
- works well in group problem solving situations
- Quality
- demonstrates accuracy and thoroughness
- displays commitment to excellence
- looks for ways to improve and promote quality
- applies feedback to improve performance
- monitors own work to ensure quality
- Use of Technology
- demonstrated skills
- adapts to new technologies
- troubleshoots technological problems
- uses technology to increase productivity
- keeps technical skills up to date
Technical Competencies:
- Use of intranet, Microsoft Outlook, Current EMR, MD Portal, Lawson, NetLearning, Microsoft Office Products, therapy related equipment, software and patient education resources.
- Daily operation and basic maintenance of office equipment and machines such as phone system, fax, copier, etc.
Management Rights: Nothing in this position description restricts management’s rights to assign or reassign competencies, duties and/or responsibilities to this job at any time.
Physical/Mental/Cognitive/Requirements of Position:
The physical, mental and cognitive requirements described below are representative of those that must be met by an associate to successfully perform the essential competencies/functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential competencies/functions.
- Physical Requirements: Must be physically able to operate a variety of machines, equipment and tools, which may include computer, printer, facsimile machine, copier, calculator, etc. Must be able to use body members to work, move or carry objects or materials. Must be able to exert up to twenty (20) pounds of force occasionally and/or up to ten (10) pounds frequently. Physical demand requirements are at levels of those for sedentary work with continuous up and down movement from chair.
- Mental Requirements: Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgement in absence of supervision; to acquire knowledge of topics related to primary occupation. Requires the ability to record and deliver information to explain procedures, to follow verbal and written instructions.
- Environmental Demands: Physical surroundings are pleasant and comfortable with minimal exposure to injury or other hazards.
- Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving assignments and/or directions to co-workers or assistants.
- Language Ability: Requires the ability to read a variety of informational documentation, directions, instructions, and methods and procedures. Requires the ability to write with proper format, punctuation, spelling, and grammar, using all parts of speech. Requires the ability to speak with others with poise, voice control, and confidence using correct English and well-modulated voice.
- Intelligence: Requires the ability to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
- Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to understand and follow both verbal and written instructions.
- Numeric Aptitude: Requires the ability to utilize mathematical formulas; add and subtract totals; determine percentages; determine time and weight.
- Form/Spatial Aptitude: Requires the ability to inspect item for proper length, width and shape.
- Motor Coordination: Requires the ability to coordinate hand and eyes in using machines, equipment and tools
- Manual Dexterity: Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
- Color Discrimination: Requires the ability to differentiate colors and shades.
- Interpersonal Temperament: Requires the ability to deal with people in situations involving more than giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
- Physical Communication: Requires the ability to talk and/or hear; (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear or other devices).