Qualifications/Core Competencies:
- Adaptability
- adapts to changes in the work environment
- manages competing demands
- accepts criticism and feedback
- changes approach or method to best fit the situation
- Business Ethics and Compliance
- upholds organizational values
- performs duties in an ethical manner
- understands and respect patient’s and customers’ rights
- adheres to rules regulations and policies
- operates within scope of position
- Customer Service
- displays courtesy and sensitivity
- manages difficult or emotional customer situations
- meets commitments
- responds promptly to customer needs
- solicits customer feedback to improve service
- Dependability
- responds to requests for service and assistance
- follows instructions, responds to management direction
- takes responsibility for own actions
- commits to doing the best job possible
- keeps commitments
- meets attendance and punctuality guidelines
- Safety and Security
- observes safety and security procedures
- determines appropriate action beyond guidelines
- uses equipment and materials properly
- reports potential unsafe conditions
- Age-Specific Care
- demonstrates knowledge of growth and development
- conducts age appropriate assessment
- provides age appropriate care
- uses appropriate communication technique
- Initiative
- volunteers readily
- undertakes self-development activities
- seeks increased responsibilities
- takes independent actions and calculated risks
- looks for and takes advantage of opportunities
- asks for help when needed
- Performance Improvement
- participates in performance improvement efforts
- strives to increase personal productivity
- develops efficient work methods
- seeks ways to improve systems and services
- focuses on achieving patient satisfaction
- Job Knowledge
- demonstrates technical skills and knowledge
- exhibits ability to learn and apply new skills
- keeps skills and knowledge current
- pursues continuing education
- acts as resource in area of specialty
- Judgment
- displays willingness to make decisions
- exhibits sound and accurate judgment
- supports and explains reasoning for decisions
- includes appropriate people in decision making process
- makes timely decisions
- Interaction with Patients and Other Customers
- listens and responds to patient needs
- respects patients’ confidentiality and privacy
- treats patients and families with compassion
- adapts communication to meet patient needs
- supports social, spiritual and cultural needs
- manages difficult or emotional patient situations
- Planning and Organization
- prioritizes and plans work activities
- uses time efficiently
- plans for additional resources
- integrates changes smoothly
- sets goals and objectives
- works in an organized manner
- Patient Care
- implements plan of care
- monitors and documents patient response
- bases care decisions on plan of care
- Involves patient and family in care decisions
- evaluates and revises plan of care
- Teamwork
- balances team and individual responsibilities
- exhibits objectivity and openness to others’ views
- gives and welcomes feedback
- contributes to building a positive team spirit
- puts success of team above own interests
- Medical Equipment Use
- understands equipment operation
- demonstrates technical skill in using equipment
- maintains equipment in working order
- troubleshoots equipment problems
- Documentation
- documents required information
- uses correct terminology
- conforms to required style and format
- submits documentation on time
- complies with legal guidelines
Technical Competencies:
- Use of intranet, Microsoft Outlook, Current EMR, MD Portal, Lawson, NetLearning, Microsoft Office Products, therapy related equipment, software and patient education resources.
- Daily operation and basic maintenance of office equipment and machines such as phone system, fax, copier, etc.
Management Rights: Nothing in this position description restricts management’s rights to assign or reassign competencies, duties and/or responsibilities to this job at any time.
Physical/Mental/Cognitive/Requirements of Position:
The physical, mental, and cognitive requirements described below are representative of those that must be met by an associate to successfully perform the essential competencies/functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential competencies/functions.
- Physical Requirements: Must be physically able to operate a variety of equipment, machines and tools. Must be able to use body members to work, move or carry objects or materials. Must be able to exert up to forty (40) pounds of force occasionally and/or up to twenty (20) pounds frequently. Must be able to lift and/or carry weights of 100 to 150 pounds with assistance. Physical demand requirements are at levels of those for physically active work.
- Mental Requirements: Knowledge of all phases of the patient care process. Must demonstrate clinical competency in the practice of patient care and treatment, as well as qualities of leadership and sound judgment. Skilled in the art of human relations, problem solving, interviewing, counseling and discipline and conflict resolution; high level of stress. Capable of facilitating learning of others and able to express oneself effectively before groups. Demonstrates good role model qualities; ability to effectively interpret, implement and support approved hospital policies, regulations, philosophy and objectives. Requires flexibility, creativity and ability to solve problems. Is self-directed in maintaining and improving own competence in clinical skills as well as cognitive aspects of practice, theory and current research.
- Environmental Demands: Physical surroundings are pleasant and comfortable with minimal exposure to injury or other hazards.
- Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to co-workers or assistants.
- Language Ability: Requires the ability to read a variety of informational documentation, directions, instructions, and methods and procedures. Requires the ability to write with proper format, punctuation, spelling, and grammar, using all parts of speech. Requires the ability to speak with others with poise, voice control, and confidence using correct English and well-modulated voice.
- Intelligence: Requires the ability to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
- Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to understand and follow both verbal and written instructions.
- Numeric Aptitude: Requires the ability to utilize mathematical formulas; add and subtract totals; determine percentages; determine time and weight.
- Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, visually with office equipment and recording devices.
- Motor Coordination: Requires the ability to coordinate hand and eyes in using machines, equipment and tools.
- Manual Dexterity: Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
- Color Discrimination: Requires the ability to differentiate colors and shades.
- Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. The worker needs to relate to people in situations involving more than giving or receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
- Physical Communication: Requires the ability to talk and/or hear; (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear or other devices).